About
What is Namex Crypto Exchange?
Namex Crypto Exchange is a simple and fast instant cryptocurrency exchange service powered by ChangeNOW technology. You do not need to register, and your exchanges will have no limits. We will quickly convert almost 200 coins for you without charging any additional or hidden fees (transparency and security above all).
How does it work?
Why do People and Companies trust us?
Cryptocurrency Exchange Process
How fast will my transaction be processed?
What is cryptocurrency wallet address?
How do I get my cryptocurrency wallet address?
What is a recipient wallet address?
What is a transaction hash?
How can I cancel a transaction?
Why is the final amount of funds different from the initial amount?
What fees are there during an exchange?
- network fee for the deposit transaction from a customer's wallet;
- network fee for transferring coins to our liquidity provider;
- trading fees that our liquidity providers charge;
- network fee for sending the exchanged funds to the customer.
How long does it take for a transaction to be finished?
- DDoS attacks. Unfortunately, such problems happen from time to time, but we are always happy to help you and solve any issues;
- Cryptocurrency updates. We may update the client and disable some coins. As soon as we turn them back on, you will get your funds right away;
- The blockchain is overloaded. Too many transactions are waiting to be included into the blockchain, and yours may wait for its turn, too. Sometimes you might have to wait a little longer.
What is the minimal exchange amount on Namex?
What happens if I deposit an unsupported coin or token?
Exchange Rates
What is a classic rate cryptocurrency exchange?
What is the expected exchange rate?
What is a fixed rate cryptocurrency exchange?
What's the difference between fixed rate flow and сlassic flow?
How do fixed rate exchanges work?
When should I choose the fixed rate flow?
Additional Info
Do I need to register to use Namex Crypto Exchange?
How can I send a correct BCH/BSV/BCHA transaction? What should I do if anything went wrong?
The Bitcoin Cash hard fork has resulted in creating multiple chains. However, as they are not secured by replay protection technologies, there is a chance of double-spending affecting both chains (BCH/BSV or BCH/BCHA). It means that transactions made with one of these coins may be replicated for the other.
In such a case, please contact platform support team at support@changenow.io. We will do our best to refund you within 24 hours. Still, we have to warn you that in some extremely rare circumstances there may be no chance of getting the funds back. The best way to avoid it is to split your coins: please make sure you did it before arranging a transaction.
What's so special about SegWit addresses?
KYC/AML
KYC/AML explained
KYC/AML procedure
How are my documents stored after the KYC/AML procedure?
Third-party partner services notice.
- In these cases we don't carry out any KYC checks on our side. However, they might be carried out by our partners;
- Please be aware that other services that we are partnered with might have KYC policies that are somewhat different from ours;
- However, us carrying out exchanges through third party services does not forfeit our responsibility for the exchanges. If you run into any issues during the exchange, just let ChangeNow support team know to get resolution in the shortest time possible.